Gas complaints closed without access

Gas Complaints That Aren't Inspected

When a New Yorker files a complaint about an illegal or defective gas line, the Department of Buildings sends an inspector to check it out. If the official is unable to enter the property after repeated visits, the complaint is listed as closed. A WNYC investigation has found that, since 2013, one-third of these complaints were closed due to lack of access. In Queens alone, over half of such complaints were closed in this way. Still, the DOB insists it continues to make efforts to inspect these complaints.